Terms of service

Welcome to Manki Parampara. By accessing or using this website and placing an order, you agree to be bound by these Terms & Conditions (“T&C”). If you do not agree, please do not use the Site.

1. Business & Contact Details

  • This Site is operated by Manki Parampara (or the relevant legal entity).

  • You can contact us via email at support@mankiparampara.com or phone/WhatsApp at +91 9998195931 for any queries or grievances.
    (This matches the contact information visible on the site footer.)

2. Services / What the Website Offers

  • The Site allows users to browse and purchase clothing items such as sarees, salwar suits, anarkalis and other fashion garments.

  • Products listed are subject to availability, and prices displayed are as per the website at the time of order.

3. User Obligations / Acceptable Use

By using the Site you agree that you:

  • Are at least 18 years old (or have relevant legal capacity/consent).

  • Will provide accurate, current and complete information while placing orders.

  • Will not misuse the Site (for example, by fraud, false information, infringing intellectual property, or other unlawful activities).

  • Will respect any age, location, or other restrictions that may apply to certain products or services.

4. Order, Payment & Pricing

  • All orders are subject to acceptance and confirmation. Manki Parampara reserves the right to refuse or cancel any order for any reason (e.g. stock unavailability, pricing error, suspicion of fraud).

  • Prices displayed are inclusive of applicable taxes (if any), unless otherwise specified.

  • Payment methods will be as provided on the checkout page (credit/debit cards, digital payment, etc.).

5. Delivery, Shipping & Risk

  • Manki Parampara will attempt to deliver purchased items according to the delivery methods chosen, and will provide tracking information where relevant.

  • Risk of loss and title for items passes to you upon delivery (or as per applicable law in your jurisdiction).

  • In the event of delays, you will be notified and given the option to accept the delay or cancel the order (if cancellation is permitted under the refund/return policy).

6. Returns, Refunds & Cancellation

  • Returns, refunds, cancellations — if allowed — will follow the Site’s Refund Policy or Return Policy (as linked on the website).

  • Manki Parampara reserves the right to refuse refunds/returns in cases such as misuse of items, damage post-delivery, or when the return conditions are not met.

7. Intellectual Property

  • All content on the Site — including text, design, images, logos — is the property of Manki Parampara (or its licensors).

  • Users are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial use only.

  • Any reproduction, distribution, modification, or commercial use of Site content without prior written permission is prohibited.

8. Disclaimers & Limitation of Liability

  • The Site and its content are provided “as is.” To the maximum extent permitted under applicable law, Manki Parampara makes no warranties — express or implied — about accuracy, completeness or suitability of the information or products.

  • Manki Parampara will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of (or inability to use) the Site, products, or services.

  • Use of the Site is at your own risk.

9. Privacy & Data Protection

  • Use of the Site may involve collection of personal data. Processing of such data is governed by the Site’s Privacy Policy, which is part of these T&C. 

  • By using the Site, you consent to the collection, use and storage of your data as described in the Privacy Policy.

10. User-Generated Content (If Applicable)

  • If the Site allows posting of reviews, comments or other content, you agree that any such content does not violate laws or third-party rights (no defamatory, obscene, infringing, or illegal content).

  • Manki Parampara may moderate, edit or remove such content at its discretion.

11. Changes to the Terms & Conditions

  • Manki Parampara reserves the right to update, modify or replace these T&C at any time.

  • The updated T&C will be effective immediately upon posting on the Site, with a new “Effective Date.”

  • Your continued use of the Site after changes constitute acceptance of those changes.

12. Governing Law & Dispute Resolution

  • These T&C are governed by the laws of the Republic of India (or the relevant jurisdiction where the business is registered). 

  • Any dispute arising out of or in connection with these T&C or your use of the Site shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

13. Contact & Grievances

  • For questions or complaints regarding orders, refunds, or any policy — contact us at support@mankiparampara.com or via phone/WhatsApp at +91 9998195931. 

  • We aim to address all legitimate grievances promptly.